Frequently Asked Questions (FAQs)
ORDERING AND GENERAL INFORMATION
How do I order my gas cylinder?
If you’re a new customer then you can simply sign-up, make a payment and get your Gas Cylinder delivered to your door within 48 hours. You can also place a phone order for your gas bottles by calling one of our friendly staff on (02) 4721 3777. Existing customers can log-in and order LPG gas supplies online today.
What size gas bottle do I need?
This all depends on the intended use for your gas bottle. Give the team at Local Gas a call on (02) 4721 3777 for advice specific to your requirements. As a general guide:
- 45kg bottles are used for domestic use heating, hot water, cooking use
- 9kg bottles are used for barbecues and small usage installation
- Forklift bottles are used to power forklifts and some machinery.
How many LPG gas bottles/cylinders do I need for my home?
If you are using the gas bottle just for cooking you may only need a single bottle system, but if you are using it for hot water, cooking or anything more you will need a dual bottle system.
How do I switch to Local Gas today?
You can sign up with Local Gas today online or via phone. We will arrange a pickup of your old bottles and replace them with full gas bottles.
Do you have a returns policy?
Local Gas have a no return policy due to the potential contamination or compromise of the liquid petroleum gas inside the cylinders. We can assure you that our cylinders are of the highest standard, are tested regularly to ensure the safety of our customers and are completely emptied upon return to our depot.
PAYMENT AND DELIVERY INFORMATION
Does Local Gas deliver to me?
Local Gas delivers to the Western Sydney region, from the Blue Mountains and Penrith to the Camden area in the south and Hawkesbury area in the north as well as suburbs in between. If you are not sure if Local gas delivers to your area please call (02) 4721 3777 and one of our friendly staff will be happy to advise you.
How long will it take for my LPG gas bottle to be delivered?
Your LPG gas bottle(s) will be delivered within 48 hours of your order being placed. Special delivery arrangements are available for customers requiring emergency gas bottle and gas cylinder refills and supplies.
How do I pay for my gas bottles(s)?
Local Gas provides our valued customers with a range of online payment options to choose from to pay for your gas bottle(s). Alternatively, you can contact one of the Local Gas staff members now who will be happy to arrange for you to make payment for your LPG gas cylinder/ Local Gas account over the phone. Call (02) 4721 3777.
Do you need to let Local Gas know if I move house?
Yes please! Simply let Local Gas know so we that can arrange pick up of your LPG gas cylinders, finalise your account and arrange supply for the new occupants of the property.
WHAT IS A CERTIFICATE OF COMPLIANCE?
A certificate of compliance for LPG is a certification from the licensed gas fitter that installed your LPG regulator setup that it meets compliance with Australian Gas Association standards. This is a silver placard usually on the wall where your LPG regulator is located.
This placard will have a number on it, which is the certificate of compliance number. This number is needed as without this number we will be unable to deliver LPG to your property. If you need help finding this, give us a call and we can help you out.
ABOUT LPG
How does LPG work?
LPG (Liquid Petroleum Gas) is stored as a liquid under pressure. The liquid becomes a Gas when it exits the cylinder. It then can be used for heating, hot water, cooking etc.
How do I get my LPG regulator and changeover valve?
At Local Gas, we can organise the supply and installation of these essential items for you to be able to use LPG for your appliances. Just contact Local Gas and we can organise supply and installation with our team of Qualified Gas Technicians.
Why are LPG gas bottles and gas cylinders turned off when delivered?
If you are a new customer and two (2) bottles have been delivered, it is regulation that the bottles are left turned off. If two bottles are delivered due to you running out of gas then the bottles will be left off to ensure your safety in case you have left an appliance turned on, to prevent your house from filling with gas in your absence.
Do I have to worry about testing my gas cylinders?
You do not need to worry about the testing of your LPG Cylinders as we regularly test our bottles. Your annual facility fee covers the cost of this testing. Another option to avoid paying this annual fee is to join Local Gas, with a one off joining fee and never pay the facility fee again.
How do I check the level/amount of gas left my LPG cylinders?
Hot water can be poured down the side of the cylinder and a condensation line will appear showing the amount of gas left in the cylinder. CAUTION: Be careful when using hot water not to burn yourself. Alternatively, Local Gas can help simplify the process by installing a Gas Level Gauge. Speak to a member of the Local Gas team about this safety solution today, call (02) 4721 3777.
SAFETY TIPS
General LPG Safety Tips
- Always make sure you use a licensed gas fitter, to ensure your setup meets Australian Compliance standards, carries out all LPG fixed installations
- Make sure your cylinders are off before disconnecting the appliance to avoid gas flooding your house. Turning the valve on your gas bottle(s) clockwise can do this
- Always make sure when you purchase gas appliances, that the appliance meets AGA (Australian Gas Association) standards; this approval will ensure that the appliance is suitable for use in Australia
- LPG Bottles should be stored upright and secure at all times. 45kg bottles should never be stored in a car, and only should be transported on a truck or utility vehicle
- Don’t leave LPG Cylinders in your car or enclosed space.
If you have a query about LPG gas supplies, contact the team at Local Gas. We are happy to help with all your questions and provide advice on the right solution for your home or business. Call (02) 4721 3777.